Development and Implementation of a Change Management Framework for the National Development Bank
Client:
National Development Bank
Designed, developed and implemented a Change Management Framework involving the Implementation Plan, Communication Strategy around the Implementation Plan, and Capacitation of the Leadership Team around the Change Management Framework to manage and minimize the negative impact of NDB’s transformation process.
Image:
Our Clients
This project developed the FNBB service strategy that clearly sets the service standards and “road map” for service excellence. The service strategy is envisioned to inculcate a culture of continuous...